999Emergency 222222Non Emergency
999Emergency 222222Non Emergency

Remote Access Scam

The scammer will phone you and may pretend to be a staff member from a computer or internet security company or similar, such as Amazon or Microsoft.

The scammer may try to talk you into buying or downloading software to 'fix' the computer or help them gain access to it. They may ask you for your personal details and your bank/credit card details however once they have access to your computer they can browse for passwords to accounts and install software to track your log in details the next time you use your internet banking or credit card online.

The scammer will sound professional and knowledgeable often using technical language to confuse you—however they may become abusive and persistent if you don't do what they ask.

Protect Yourself

If you think you have become a victim of a scam, in the first instance contact your bank immediately and then report to Action Fraud on 0300 123 2040 or via actionfraud.police.uk.

For further advice and support you can contact the Guernsey Police on 725111 or via fraud@guernsey.pnn.police.uk and Trading Standards via scams@gov.gg or tradingstandards@gov.gg.

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