Marie Le Masurier was nine days overdue with her second child when at 3.15am on 24th February at home, the baby decided it didn't want to wait any longer, and she went into birth.
A friend who was staying at the house called 999, where Joint Emergency Services Control Centre Operator Ali Brown answered. Marie's husband, Aaron Le Masurier, took the phone, and Ali began talking him through the birthing process. Other JESCC staff dispatched an ambulance.
To read more and listen to the call, please download the document below - it's an incredible story.